TCF (Treating Customers Fairly) Lender Forum

Background

Frank Eve Consulting Limited started the TCF Lender forum as a result of a shared desire by mortgage lenders to work together on this extremely important and non-competitive area of business.

Initial research carried out by the TCF Forum members amongst their intermediaries revealed considerable confusion about what TCF really meant for their business and about what they should be doing on a day to day basis to implement it.

www.tcfinfo.co.uk

On June 21st 2006 the Forum launched the first phase of a free website offering practical guidance to mortgage intermediaries on how to implement the FSA principle of Treating Customers Fairly. TCF Info (www.tcfinfo.co.uk), offers plain English tips, tools and templates for own-branding. These cover not only the general areas of, Hot Topics, Deadlines and Monitoring, TCF key principles, TCF planning and training – but also the more specific areas of mortgage complaint handling, financial promotion and TCF MI (management information).

A separate Case Studies area uses mortgage specific scenarios to address the potential conflict between TCF and lending criteria, and offers possible solutions based on best practice. It also includes more detailed 'How to' studies on ways to implement TCF procedures into a mortgage business, together with deep links to the Case Study area of the FSA website.

In October 2007 the initial eight founder lenders, were joined by 18 other lenders in a move facilitated by the Council of Mortgage Lenders who wanted to provide their support to the initiative.

Founding Members

• Future Mortgages
• GE Money Home Lending
• Money Partners
• Platform
• Preferred Mortgages
• Rooftop Mortgages
• Southern Pacific Mortgage Limited(SPML)
• Wave

Member Brands

• Abbey
• Accord
• Advantage
• Alliance & Leicester
• Barclays
• Beacon Home Loans
• Bradford & Bingley
• C&G
• Capital Home Loans
• DB Mortgages
• Edeus
• First Active
• First National
• GMAC-RFC
• I Group
• Kensington Mortgage
• Mortgage Express
• Mortgage Trust
• Nationalwide BS
• Northern Rock
• Paragon
• Standard Life Bank
• The Mortgage Works
• The One Account
• The Royal Bank of Scotland
• UCB
• West Bromwich BS
• Woolwich

Enquiries

Click here to link with www.tcfinfo.co.uk

If you're a lender and would like to support the TCF Info initiative, please contact us at enquiries@frankeveconsulting.co.uk